Privacy Policy

1. Introduction

Welcome to Elegance Skincare. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

This policy applies to information we collect through our website, email communications, and other digital channels. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Information you provide when contacting us or filling out forms
• Communication preferences and marketing consent
• Any other information you choose to provide

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support
• To process and fulfill your requests for information about our products
• To send you marketing communications (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given us explicit permission to use your information for specific purposes
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services
• Legal Obligation: When we need to comply with legal requirements

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website and conducting our business
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Request transfer of your information to another organization
• Right to Object: Object to processing of your information for certain purposes
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: